Privacy & Security
Your records stay behind sign-in
Your records and original PDFs are available only through access-checked requests by you or authorized support staff. Support notes are not displayed in your portal. Public site access does not make your files public.
Social Security and identification numbers
Enter your own SSN and driver’s license or identification number using Enter my personal numbers on your released expunction PDF, or directly in the downloaded fillable PDF. The personal-number tool fills the PDF on your device without transmitting those entries to our server. Its fields start blank and are never filled from court records. Closing the tool clears the entries from the page. Do not enter these numbers in messages, notes or contact fields. Completed downloaded PDFs are not password-protected; store them securely.
What uploaded documents can contain
Court PDFs and court-record images can contain sensitive information. Uploading one stores the original privately for automated analysis and your petition preparation. Authorized staff retain support access, but staff approval is not required. Text recognition on your device helps with uploads. After you accept the original-reading disclosure, the server sends your stored original PDFs or images to our AI processing provider to read the actual pages independently. These originals may contain sensitive identifiers and are not automatically redacted before that request. The API request disables response storage. Returned text and extracted facts are masked for common identifier patterns before saving, but masking is not perfect. The personal-number tool remains on your device.
Keep your account and device secure
Use a unique account password, enable multifactor authentication with your sign-in provider, avoid shared accounts, and sign out on shared devices. Keep completed PDFs in a secure location. No website can guarantee that a security incident will never occur.
Keeping and deleting your records
Your uploaded originals, saved extracted text, eligibility results, messages and generated documents are kept for 12 months after your last saved activity. Before automatic deletion, we send a notice and allow at least 30 days after confirmed email delivery. If the notice cannot be delivered, automatic deletion is held for review. In My Account, select Keep my records to extend storage for another 12 months, or Delete my saved records to remove them sooner. Deletion removes all files and reading caches under your client record from active app storage. Minimal payment reconciliation and opt-out records remain separate. This does not delete official court records, copies you downloaded, or records held by external service providers. Contact admin@eraseyorecord.com for questions.
Petitions are not automatically filed or sent to record holders. Contact admin@eraseyorecord.com for access, deletion or privacy requests.